Shipping and delivery
HouseLively currently delivers orderable items to the contiguous 48 United States and Washington, DC. We do not currently deliver to Alaska, Hawaii, US territories or military addresses.
Shipping is included in the displayed US price for eligible destinations. Items marked Coming soon cannot be ordered.
Dispatch and delivery estimates
Items are supplied to order, and we arrange supplier dispatch after you order. Check the product page and basket for the stated shipping origin, processing time and transit estimate. Processing time and transit time are separate. Orders may arrive in separate shipments.
Delivery estimates are not guaranteed dates. We do not guarantee arrival by a holiday or event. Tracking availability depends on the stated route. Some routes require a street address and cannot deliver to a PO box.
Import charges
China-origin shipments may attract import duties, taxes or carrier fees payable on delivery. Shipping included in the price does not include these charges. Check the product's route information before ordering.
Questions or delivery problems
Use our contact page with the item, quantity and destination ZIP code before ordering if you need delivery clarification. For an existing order, include your order number and details of the issue. For returns, follow our return and refund policy; contact us before sending a parcel.