Frequently asked questions

Pieces with an Add button are available to order for eligible US delivery. Check each product page for the selected contents, dispatch origin and delivery details. Pieces marked Coming soon are not yet available to order.

Are these vintage pieces?

Our pieces are new and vintage-inspired. We choose shapes, colors and playful details with character; they are not sold as antique or second-hand items.

How do I choose a piece?

Check the listed color, size, finish and included quantity. Use the product dimensions to measure your space, allowing for any measurements described as approximate. For storage pieces, leave room to open drawers or covers. If a detail is missing, ask us through the Contact page.

What is included?

Read the description for the selected piece and its quantity. A cover, pillowcase or holder may be listed on its own. Styling props, pillow inserts, candles, plants, cables, power adapters and mounting hardware are included only where the description expressly says so.

What should I check for a light or wall-mounted item?

For lighting, check the listed power connection and any cable or adapter requirements. For wall-mounted items, check installation instructions and whether the fittings suit your wall. Ask us if those details are unclear.

Can I order a piece?

We offer delivery to the contiguous 48 US states and Washington, DC. Alaska, Hawaii, US territories and military addresses are currently excluded.

Check the Add button and delivery notice on the selected product page. Each page describes what is included, the dispatch origin and whether shipping is included or calculated at checkout. We arrange dispatch with the supplier after your order. Review your selected quantities, contents, destination and final total before placing an order.

Items may arrive separately. Goods sent from China may have import duties or carrier charges payable on delivery, with specific customs and tracking limits shown on affected product pages. Some routes require a physical street address and do not serve PO boxes; the applicable product page states this. Supplier processing and transit estimates are not guaranteed arrival dates.

What currency are prices in?

Prices show the currency for your selected delivery country and browsing context. Check the currency, item price and final total at checkout before payment. A price on a Coming soon piece does not mean it is available to order.

Where can I find delivery and return information?

Visit Shipping & returns for US delivery details and our 14-day return instructions. Product pages state the shipping terms for the selected piece and eligible address; review the final total at checkout. For a change-of-mind return, notify us within 14 days of receipt; return postage is your responsibility unless the item is faulty, damaged or incorrect.

Who runs HouseLively, and how can I contact you?

HouseLively is operated by Callebaut, Giovanni, a Belgian sole proprietor. Enterprise number: 0705.893.744. VAT number: BE0705.893.744.

Email giovannicallebaut.freelance@gmail.com or use our Contact page. Please contact us for return instructions before posting an item.